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The Hatch Dream Package

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Increase child engagement with more playing time on WePlaySmart!

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800.624.7968 Option 4

Center Hours Eastern Time:
Monday - Thursday
8:00AM - 7:00PM

Friday
8:00AM - 6:00PM

Tech Assistance

For answers to the most common support questions about our technology, please visit our Support FAQs.

We're here to help!

Our technical support team is always happy to answer questions about your Hatch products. From software to hardware, and from the device you bought last week to one you bought years ago, technical support is part of the Hatch experience. Need help? Just ask! It's free; and always will be.

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Want us to call you? Fill out our technical support form and one of our experts will be happy to answer your questions! Inquiries are answered within 48 hours.

iStartSmart®
Tablet & Computer

Independently accessible, child-directed, adaptive learning system built for non-readers with tools to monitor child progress in REAL TIME.

Tablet

Current Version Android:
4.4.2
SSA Version:
5.7.0.0

Warranty

Upgrade iSS Software

Computer

Windows Version:       
7
SSA Version:
5.7.0.4

Warranty

Upgrade iSS Software

iStartSmart® Software Upgrade Form

TeachSmart®
Interactive Display & Whiteboard

Teacher-directed technology solution preloaded with a year's worth of activities for classroom management, literacy and math activities and more.

Display

Windows Version:       
7
TeachSmart Version:
3.3.4.1

Warranty

Upgrade TeachSmart® Software

Whiteboard

Windows Version:
7
TeachSmart Version:
3.3.4.1

Warranty

Upgrade TeachSmart® Software

TeachSmart® Software Upgrade Form

WePlaySmart®
Multi-Touch Table

The first and only technology solution designed for 2 or more children to work together on fun and engaging activities that build social-emotional skills.

WePlaySmart

Windows Version:
7
WePlaySmart Version:
2.2.1.0

Warranty

WePlaySmart® Software Update

WePlaySmart® Software Update

If your WePlaySmart is turned on and connected to the Internet, the table will update automatically. We recommend keeping your WePlaySmart up to date so we can provide you and your children with the latest software. For help with connecting your WePlaySmart table to the internet, please watch the below video.

No internet in your classroom? Complete the form below and we'll mail your organization a USB drive that contains the update and easy installation instructions.

Teacher Tablet
Adult Tablet

Allows for easy capturing of documentation and progress information to help inform assessments (comes preloaded with apps).

Teacher Tablet

Current Version Android:
4.4.2
iPad Version:
5.5.1.0

Warranty